Customer purchase terms and conditions

Nothing herein contained is intended to affect, nor will it affect, a consumer's statutory rights under The Consumer Rights Act 2015 or any amendment thereof.

1.1Advance Motors LTD (“Us”). We are registered in England and Wales under company number 09216857 and have our registered office at 87-89 Farnham Road, Slough Berkshire SL14UN. Our VAT number is 214 0380 56.

1.2You are the customer (“You” or “Your”) who places an order on the Site.

2.1Your purchase details are specified in Your order form and will include the make, model, price, delivery or collection date and delivery or collection location for the vehicle You are purchasing.

2.2Your Order will specify Your personal details as the recipient of the vehicle.

2.3A contract is formed between You and Advance Motors comprising Your Order and these terms and conditions (“Terms”) when You complete an order and we accept Your Order (collectively, the “Contract”) save in the event that You pay for Your Order using third-party finance introduced on the Site. If You enter into a third-party finance agreement to pay for Your Order, we will sell Your Car to the third-party finance provider – see section 5 below.

2.4In the event of any conflict, inconsistency or ambiguity between Your Order and these Terms, Your Order will take precedence.

3.1When collecting, Your vehicle will be available at the Advance Motors showroom and date given on Your Order. If we deliver the vehicle as specified in Your Order, this will be to the address detailed on Your Order.

3.2Prior to collection or delivery, the vehicle will have undergone a 114 point mechanical inspection as part of our preparation of the vehicle for sale. A copy of a preparation certificate will be emailed to you prior to handover. The vehicle will also have a valid MOT and not be due a service for at least 6 months.

3.3Advance Motors provides all Advance and Trade Select vehicles with 6 months warranty and roadside assistance coverage free of Charge. Network Q vehicles come with 12 months warranty and roadside assistance coverage free of charge. Both styles of warranty are provided through our third-party warranty partner's.

3.4Advance Motors does not provide any manufacturer's guarantee for the vehicle. If and to the extent that a manufacturer's guarantee and / or roadside assistance programme endures from a previous period of ownership of the vehicle and You are entitled to receive the benefit of this, Advance Motors reserves the right to provide only the difference between the 6 month for Advance/Trade Select vehicles and 12 months for Network Q, warranty / roadside assistance and that amount of coverage from which the vehicle will continue to benefit from the point of Delivery or Collection (as defined below).

3.5The vehicle may previously have been used as a lease or rental vehicle or have had multiple users. We will use reasonable endeavours to provide You with any additional information in our possession about the vehicle on Your request. However, if You have any questions about the previous use of the vehicle or have specific requirements You are advised to discuss these with us before placing Your Order.

3.6The mileage on the Car may vary by a minor amount to that stated on the Site as a result of, for example, transport to our refurbishment facility and delivery to You.

3.7References to “Leather” on the Site may not be genuine or 100% leather but rather partial leather or an artificial substitute.

3.8We check Your vehicle for manufacturer recall notices at the point Your vehicle goes through its 114 point inspection. To the extent any recall notices are identified at that time we will endeavour to resolve the recall issue with the manufacturer. After this point we do not make any further recall checks.

3.9We do not give or make any representation, warranty or undertaking that Your vehicle will not be subject to a manufacturer's recall notice at the point of sale or at anytime in the future.

4.1We only accept credit or debit cards to the value of £3,000. You may also arrange third-party finance in order to pay for Your Car - see section 5 below.

4.2We use a third-party provider to process payments for reservation deposits taken on our website. The processing of Your payment will be directly between You and the third-party provider and will be governed by such third-party's terms and conditions (or their equivalent or replacement from time to time). It is Your responsibility to read these terms and ensure that You understand and agree to be bound by them.

4.3We do not accept any of the following methods of payment when You place Your Order on the Site: personal cheques, banker's drafts or building society cheques.

4.4Any balance due over the value of £3,000 will need to be sent via a bank transfer 24 hours prior to collection of the vehicle.

4.5Any deposit taken is for the reservation of a vehicle

4.6You will be required to register and pay for vehicle tax at the point that You accept Delivery of or Collect the vehicle. This is unless vehicle tax has been included on Your Order

4.7The purchase price includes VAT (where applicable) at the current rate chargeable in the United Kingdom on the date of purchase.

4.8Any deposit taken

5.1You may be eligible to pay for Your vehicle on finance through our Preferred lender Vauxhall Finance.

5.2Advance Motors acts as a credit broker and an intermediary for general insurance products but not as a lender.

5.3Advance Motors is an appointed representative of Automotive Compliance Limited which is authorised and regulated by the Financial Conduct Authority (the FCA) and whose registration number is 497010.

5.4If You choose to apply for finance for Your vehicle You can do so in person or on www.advance-motors.co.uk. Approval for Your finance ordinarily takes several minutes but it may take longer. Please note that APRs provided on the Site are representative only.

5.5Once You complete Your application, with your authority, we will share Your personal information (including financial information) with another broker, Evolution Funding Limited, specific terms for which are here.

5.6Evolution Funding Limited will introduce You to a finance party whose terms will be provided when You e-sign Your finance documents.

5.7If You are using vehicle finance through Advance Motors, to ensure delivery or collection of Your vehicle can take place, You will need to wet sign or e-sign Your finance documents after You have paid Your deposit but at least 48 hours before taking delivery of Your vehicle.

5.8If You finance Your vehicle through Vauxhall Finance or another lender we introduce you too, You must understand that:

This section 6 applies only if you choose to have Your vehicle delivered.

6.1Advance Motors can deliver your vehicle to majority of addresses in the UK but reserve the right not to deliver to certain postcodes including in the Scottish Highlands, Scottish Islands, other remote parts of Scotland, the Isles of Scilly, Channel Islands, Guernsey, Jersey, the Isle of Man, Isle of Wight and Northern Ireland.

6.2Physical delivery of Your vehicle will take place on the date and time set out by your sales representative and confirmed in email prior to delivery.

6.3Only You, as the person specified in Your Order, are eligible to take receipt of Your vehicle on Delivery.

6.4Your vehicle will only be delivered to the location specified in Your Order.

6.5Upon Delivery of the vehicle, You must provide Your photographic UK driving licence upon request to verify Your identity against Your Order. We reserve the right not to deliver, or permit the collection of, a vehicle or any other product(s) if this identification is not provided when requested.

6.6Upon Delivery, You will be asked to confirm receipt of Your vehicle and that it conforms to Your Order. You will also be asked to electronically sign a handover confirmation document via an SMS code. A copy of the handover confirmation document will be emailed to you at the point of handover.

6.7Where You pay for the vehicle, ownership of the vehicle will pass to You once: (i) we have received full payment of the purchase price (and any other amounts due) in cleared funds; (ii) we have accepted Your Part Exchange vehicle as partial payment of the purchase price (if applicable); and (iii) You have accepted Delivery by signing handover confirmation document (in accordance with section 6.6 above). Where You have entered into a third-party finance agreement You should be aware that ownership of the vehicle will remain with the finance provider and the finance agreement will set out when and if title to the vehicle will pass to You.

6.8We will own the vehicle until each of the conditions set out in section 6.7 has been satisfied, at which point we will notify the DVLA of the change in ownership. You should contact the DVLA if You do not receive Your V5 log book within 7 days after Delivery.

6.9We will provide you with a Sales invoice on delivery or collection of Your vehicle.

This section 7 applies only if you choose to Collect Your vehicle.

7.1We offer the option to collect Your vehicle from Your preferred Advance Motors showroom.

7.2Collection of Your vehicle will take place on the date and time agreed with your sales consultant (“Collection”, and this is when you “Collect” Your vehicle).

7.3Only You, as the person specified in Your Order, are eligible to Collect Your vehicle.

7.4On or before collection of Your vehicle, You must provide Your photographic UK driving licence to Sales Executive to verify Your identity against Your Order. We reserve the right not to allow You to Collect Your vehicle or any other product(s) if this identification is not provided when requested.

7.5If You cannot make your scheduled Collection time, you must contact your sales executive at least 24 hours prior to the scheduled Collection time to rearrange Your Collection at no additional cost.

7.6Upon collection, You will be asked to confirm receipt of Your vehicle and that it conforms to Your Order. You will also be asked to electronically sign a handover confirmation document via an SMS code. A copy of the handover confirmation document will be emailed to you at the point of handover.

7.7Where You pay for the vehicle, ownership of the vehicle will pass to You once: (i) we have received full payment of the purchase price (and any other amounts due) in cleared funds; (ii) we have accepted Your Part Exchange vehicle as partial payment of the purchase price (if applicable); and (iii) You have accepted Delivery by signing handover confirmation document (in accordance with section 7.6 above). Where You have entered into a third-party finance agreement You should be aware that ownership of the vehicle will remain with the finance provider and the finance agreement will set out when and if title to the vehicle will pass to You.

7.8We will own the vehicle until each of the conditions set out in section 6.7 has been satisfied, at which point we will notify the DVLA of the change in ownership. You should contact the DVLA if You do not receive Your V5 log book within 7 days after Delivery.

7.9We will provide you with a Sales invoice on delivery or collection of Your vehicle.

8.1We can provide You, at no cost, with driveaway insurance for a period of 3 days starting at the point of Delivery or Collection of Your Car, subject to approval by our provider and Your policy being 'put live'.

8.2Our insurance broker, Vauxhall Insurance Services, requires You to provide certain information once You have placed Your Order to benefit from this driveaway insurance. You need to use the following link to set up your cover - https://freetogo.vauxhall-insurance.co.uk/. If You do not wish to receive this benefit, You may elect not to do so. If You accept this benefit, You will enter into a direct agreement with Vauxhall Insurance Services for the driveaway insurance on the following terms - https://quote.vauxhall-insurance.co.uk/documents/terms-and-conditions.pdf

8.3If You choose not to receive the driveaway insurance, You will be required to provide Your own insurance in order to drive the vehicle lawfully.

9.1All new Vauxhall's are supplied with 3 years/60,000 miles (whichever is exceeded first). New Vivaro and Movano are supplied with 3 years/100,000 miles (whichever is exceeded first).

9.2All Advance Select or Trade Select approved used vehicles are supplied as standard with an Autotrust Formula 2 warranty for 6 months with a maximum claim limit of £1,000. Terms and condition of the cover apply as listed in the policy wording on the following link. Any faults that occur to the vehicle that are not covered by this warranty would be down to the buyer to pay for.

9.3All Spoticar Approved used vehicles come as standard with a minimum of 12 months warranty. These are vehicles of up to 30 months in age. Full Details of the Spoticar Approved Used Warranty programme can be found here.

9.4Extended Warranty options are available at an additional cost which offer a higher level of cover for longer periods of time. Please ask in a branch for more information.

10.1You can cancel Your Order with us at any point before the Car is delivered or collected by contacting your sales executive in writing.

10.2For any Distance Sales where You have not had the opportunity to view or test drive the vehicle, after Delivery of the vehicle under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 You have the right to cancel Your Contract within 14 days after Delivery without giving any reason.

10.3If You cancel Your Distance Sale Contract within the 14-day cancellation period, we will refund all payments received for the vehicle. However, we are permitted by law to reduce Your refund to reflect any reduction in the value of the vehicle, for example, costs associated with mileage You have incurred on the vehicle and the costs to repair any damage that may have occurred during the period in which You were responsible for the vehicle.

10.4You have a legal obligation to handle and take reasonable care of the vehicle while it is in Your possession. If You fail to comply with this obligation, we may have a right of action against You for compensation. If the value of the vehicle is diminished as a result of Your use, we may recover such diminished value from You either directly or by reducing the value of any refund due by that amount.

10.5To cancel Your Contract under this section 9, You must inform us of Your decision to cancel by 5pm on the 14th day after Delivery of Your vehicle was accepted by You. This must be done by cancellation of the contract in writing.

10.6You will need to provide us with Your name, postal address, Your telephone number and email address.

10.7Your cancellation will be effective from the point at which the vehicle is returned to us

10.8We will aim to contact You within two days of receiving Your cancellation request, to discuss return terms and arrange an appointment for you to return the vehicle.

10.9A documents confirming the refund of funds is in full and final settlement of your concern will need to be signed prior to payment being made

10.10Upon cancellation, the vehicle must:

10.11If You exercise Your legal right to cancel, You must promptly return the vehicle's V5 log book to us and we will issue the refund as soon as possible once we receive the V5 log book but in any event within 14 days of us receiving the V5 log book.

10.12We will issue Your refund using the payment method which You used to pay for the vehicle save that any refunds for Part Exchange vehicles will be undertaken via bank transfer. In the event that Your payment is refunded but we subsequently discover a defect sustained during Your period of ownership we reserve the right to debit a compensatory amount from Your credit or debit card

10.13Advance Motors Reserve the right not to refund an initial deposit in the event of a cancelled order to cover costs incurred during the preparation of vehicle for the sale.

Please note that this section 9 is not intended to be a full description of all Your legal rights. Full details of Your rights can be obtained, in the UK, from Your local Citizens' Advice Bureau or Your Local Authority's Trading Standards Office.

11.1If You wish to provide us with a vehicle in full or partial consideration for the value of Your You must be the registered owner of the vehicle.

11.2You must provide us with any information regarding the Part Exchange vehicle which we may reasonably request.

11.3If we agree to consider Your Part Exchange vehicle, we require that You make the Part Exchange vehicle available for our inspection on the Delivery or Collection of Your vehicle. We are not obliged to provide a part exchange option when selling the vehicle to You and our decision to examine and value a Part Exchange vehicle, including the valuation we give, is solely at our discretion.

11.4For the avoidance of doubt we are entitled to amend any valuation for, or reject, a Part Exchange vehicle for any reason, including but not limited to circumstances where a Part Exchange vehicle:

11.5When handing over a Part Exchange vehicle to us You must provide:

11.6You permit Advance Motors to transfer from You to Advance Motors the “registered keeper” title in the V5 documentation for the Part Exchange vehicle.

11.7Advance Motors does not store any Part Exchange vehicles. If You exercise Your rights Your right of cancellation or if You exercise Your withdrawal or cancellation rights Advance Motors may not able to return the Part Exchange vehicle and may instead refund to You the monetary value of the Part Exchange vehicle.

11.8We will guarantee your part exchange valuation for 60 days from the point the order was taken. Advance Motors reserve the right to re-value your vehicle after 30 days and if the figures are not agreeable by with both parties, the purchase contract can be terminated.

12.1Nothing in these Terms will restrict our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be restricted by law, nor will anything in these Terms restrict Your statutory rights. For further information about Your statutory rights, contact Your local authority Trading Standards Department or Citizens Advice Bureau.

12.2We exclude all implied representations, warranties, conditions and terms (whether implied by statute, common law or otherwise) to the fullest extent permitted by law.

12.3We will not have any liability to You however arising (whether in contract, tort (including but not limited to negligence), for misrepresentation or for breach of any duty (including strict liability) or otherwise) for: (a) any loss of profits or revenue; (b) loss of business; (c) loss of goodwill; (d) loss of or damage to data; or (e) any special, indirect or consequential loss.

12.4Other than as set out in section 14.1 above, our maximum aggregate liability to You under or in connection with Your Order, these Terms and the Contract however arising (whether in contract, tort (including but not limited to negligence), misrepresentation or for breach of any duty (including strict liability) or otherwise) will be limited to an amount equal to the retail price of the vehicle and any additional products purchased as part of Your Order.

12.5You will reimburse us for all costs, expenses, liabilities and losses that we incur as a result of: (i) Your use of the Site for any fraudulent or unlawful purposes; and (ii) any third-party claims arising out of or in connection with Your dealings with Advance Motors.

For details regarding how we collect, use, share and otherwise process personal information, see our Privacy Policy

14.1If You have a complaint about Advance Motors, You can contact us as follows: